Legal Notice
| Company | Apple World Co., Ltd. |
|---|---|
| Trade Name | Travelist |
| Representative | Joe Hirao |
| Head of Operations | Joe Hirao |
| Address | Shinjuku Square Tower 14F, 6-22-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1114, Japan |
| License | Director-General of Japan Tourism Agency Registered Travel Agency No. 1576 |
| Contact | TEL: +81-03-6632-9001 FAX: +81-03-6735-4665 E-mail: support@travelist.jp URL: https://travelist.jp/ |
| Business Hours | [Wi-Fi / Prepaid SIM] Wi-Fi Support Desk Weekdays 10:00-12:00 / 13:00-18:00 [eSIM] eSIM Support Desk Everyday 10:00-17:00 Closed: No holidays (except for year-end and New Year holidays, GW, and summer holidays) For inquiries, please use the inquiry form on the website. |
| Payment Method | Credit Card |
| Application Method | Reservation form on our website. |
| Application Deadline | 4 days |
| Quantity | Mobile Wi-Fi: Minimum 1 device / eSIM: Minimum 1 line / SIM Card: Minimum 1 card |
| Delivery time | As early as 1 day after signing up |
| Sales Price | Prices will be displayed on our website and on the confirmation page immediately prior to application. |
| Time of contract | The contract will be concluded when the customer makes a "credit card payment," on our website. |
| Return Policy | We will bear the return shipping costs for any device(s) provided the return is for reasons attributable to our company, such as becoming dirty or damaged due to an accident during transit. If you use such a device for any communication before returning it, we will charge a prorated basic fee as well as any applicable transmission fees. The returned device(s) is to be the exact one received through our sign-up. When calling the Support Desk above, please refer to the reservation number contained in your confirmation email. Additionally, if you signed up for two or more devices and wish to return any number of them, we ask that you return all devices included in the same reservation number, and then you may sign up for each of the necessary devices again. |
| Defective Devices | In the event that a device is defective, or becomes dirty or damaged in transit, we will replace it with a new one. For a replacement, please call your nearest Support desk above. We will accept the return of any unopened device within 9 days after its original shipping date. Please contact Support desk above. Return shipping costs are the responsibility of the customer. Please note that we will not accept any returned device if it falls under either of the following: *Any device that has been dirtied or damaged for reasons not attributable to our company. *Any device that is 10 days past the original shipping date. *If you find any faults in an opened device, please contact us about a replacement. |
| Order Cancellation | If you wish to cancel your reservation, please go to My Page. Cancellation fees and refund fees will be charged if the cancellation is not due to our fault. For details, please see Terms of Use. In the event of cancellation due to our fault, we will not be able to refund more than the total amount paid for the merchandise and shipping charges. |