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We offer unlimited data plans.However, if your usage exceeds 20GB per day or 300GB per month, your speed may be limited to 200Kbps to maintain network quality.This allowance is more than enough for normal web browsing, maps, SNS, and messaging apps.
Our service runs on SoftBank's 4G LTE network across Japan — from Hokkaido to Okinawa, including major cities, tourist destinations, rural areas, Shinkansen (bullet trains), and most subway lines.Please note that signal may be weak in some mountainous areas, remote islands, or tunnels.*The router cannot be used outside Japan.
Our routers run on the SoftBank 4G LTE network, with download speeds up to 612 Mbps and upload speeds up to 37.5 Mbps.You can comfortably stream YouTube videos, navigate with Google Maps, and use SNS apps like Instagram, LINE, and WhatsApp.*Actual speeds may vary depending on location, signal strength, and the number of connected devices.

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