Frequently Asked Questions
Mobile Wi-Fi
Credit cards only.
The reservation deadline is 23:59, 4 days before the pickup date.
You can pick up at the airport counter selected during application or have it delivered to your specified address.
Airport counter list available here
Airport counter list available here
Please return using the prepaid return envelope included in the rental kit via post office or mailbox.
Please fill out as follows:
Return
Receiver Appleworld Inc.
Company Appleworld Inc.
Address 3-44-8-4F, Minami-Otsuka, Toshima-ku, Tokyo, Japan
ZipCode 170-0005
Phone 81-3-6912-6772
ITEM Pocket Wifi Router, used (Value:USD $5) / Charger (Value:USD $1) / USB plug (Value:USD $1)
*Please add "No Commercial Value" in the remarks section.
Return
Receiver Appleworld Inc.
Company Appleworld Inc.
Address 3-44-8-4F, Minami-Otsuka, Toshima-ku, Tokyo, Japan
ZipCode 170-0005
Phone 81-3-6912-6772
ITEM Pocket Wifi Router, used (Value:USD $5) / Charger (Value:USD $1) / USB plug (Value:USD $1)
*Please add "No Commercial Value" in the remarks section.
Cancellations and refunds are possible up to 4 days before the pickup date.
From 3 days before pickup, 100% of the booking amount will be charged.
From 3 days before pickup, 100% of the booking amount will be charged.
Refunds are processed through the credit card company. It will be in the next month or the month after.
Please contact your credit card company for specific dates.
Please contact your credit card company for specific dates.
You will be charged for the extended days.
If you wish to extend, please apply for extension through My Page or contact us.
Phone: 81-3-6912-6772
Email: mail@easygojapan.com
Please note that late fees will apply if you extend without contacting us.
*Compensation may be charged for rentals with initially long periods.
If you wish to extend, please apply for extension through My Page or contact us.
Phone: 81-3-6912-6772
Email: mail@easygojapan.com
Please note that late fees will apply if you extend without contacting us.
*Compensation may be charged for rentals with initially long periods.
Yes, if your device has Wi-Fi reception capability.
No, they are included in the rental fee.
No, you don't. You can use it with just the TRAVELIST Wi-Fi contract.
eSIM
Credit cards only.
No advance reservation is required. You can order on the same day.
Voice calling is not supported.
It can only be used with eSIM-compatible smartphones.
Dial "*#06#" from your smartphone, and if an EID code is displayed, it is an eSIM-compatible smartphone.
However, please check before purchasing as some regions or device models may not be supported.
Dial "*#06#" from your smartphone, and if an EID code is displayed, it is an eSIM-compatible smartphone.
However, please check before purchasing as some regions or device models may not be supported.
Scan the QR code sent to you or enter the activation code from your smartphone's settings screen.
Please apply for a new eSIM of your choice.
QR code reissue or reinstallation is not possible. Please contact customer support.
Cancellation is not possible as the QR code is issued at the time of application.
Both SIM card and eSIM are pre-activated. Just insert or scan the QR code and follow setup instructions — usually completed within 5 minutes.
SIM Card
Credit cards only.
The reservation deadline is 23:59, 4 days before the pickup date.
Regardless of the planned start date selected at the time of application, the usage start date is the day you activate the SIM Card.
SIM cards are disposable, so no return is required.
Our SIM cards are compatible with most unlocked smartphones. Please make sure your device supports 4G/LTE bands used in Japan (Band 1, 3, 19).
It can be used if your smartphone is SIM-unlocked.
Please confirm in advance that your smartphone is SIM-unlocked.
Please confirm in advance that your smartphone is SIM-unlocked.
It can only be used within Japan.
Please contact the store where you purchased it or your service provider to check the SIM lock status.
No, these are data-only SIM cards. Voice calling and SMS are not supported. You can use apps like WhatsApp, LINE, or Skype for calling over the internet.
