Frequently Asked Questions
Mobile Wi-Fi
Credit cards only.
We offer unlimited data plans.However, if your usage exceeds 20GB per day or 300GB per month, your speed may be limited to 200Kbps to maintain network quality.This allowance is more than enough for normal web browsing, maps, SNS, and messaging apps.
Our service runs on SoftBank's 4G LTE network across Japan — from Hokkaido to Okinawa, including major cities, tourist destinations, rural areas, Shinkansen (bullet trains), and most subway lines.Please note that signal may be weak in some mountainous areas, remote islands, or tunnels.*The router cannot be used outside Japan.
Our routers run on the SoftBank 4G LTE network, with download speeds up to 612 Mbps and upload speeds up to 37.5 Mbps.You can comfortably stream YouTube videos, navigate with Google Maps, and use SNS apps like Instagram, LINE, and WhatsApp.*Actual speeds may vary depending on location, signal strength, and the number of connected devices.
Up to 10 devices can be connected simultaneously.You can mix Wi-Fi enabled devices such as smartphones, tablets, and laptops.For family or group travel, multiple users can share a single router.
Since one router supports up to 10 simultaneous connections, a group of 2 to 10 people traveling together can share one router.If members will split up, we recommend renting one router per subgroup.Examples:
- Couple (always together)
→ 1 router - Family of 4–6 (traveling together)
→ 1 router - Group of friends (splitting up)
→ 2 or more routers
You can pick up at the airport counter selected during application or have it delivered to your specified address.Airport counter list available here
Business hours vary by airport and terminal.Please check the latest hours for each counter on the page below.If your flight arrives outside business hours, please choose hotel delivery in advance.See airport counter list and business hours
Pickup is available at major airports across Japan.Please check the page below for the list of supported airports, terminals, and detailed counter locations.See supported airports and terminals
We're sorry, but convenience store pickup is not currently available.Please choose airport counter pickup or delivery to your accommodation or specified address.
The reservation deadline is 23:59, 4 days before the pickup date.
Cancellations and refunds are possible up to 4 days before the pickup date.From 3 days before pickup, 100% of the booking amount will be charged.
Refunds are processed through the credit card company.It will be in the next month or the month after.Please contact your credit card company for specific dates.
No, they are included in the rental fee.
No, you don't.You can use it with just the TRAVELIST Wi-Fi contract.
Yes, if your device has Wi-Fi reception capability.
You will be charged for the extended days.If you wish to extend, please apply for extension through My Page or contact us.Email: mail@easygojapan.comPlease note that late fees will apply if you extend without contacting us.*Compensation may be charged for rentals with initially long periods.
Please return using the prepaid return envelope included in the rental kit via post office or mailbox.
Please fill out as follows:ReturnReceiver Appleworld Inc.Company Appleworld Inc.Address 3-44-8-4F, Minami-Otsuka, Toshima-ku, Tokyo, JapanZipCode 170-0005Phone 81-3-6912-6772ITEM Pocket Wifi Router, used (Value:USD $5) / Charger (Value:USD $1) / USB plug (Value:USD $1)*Please add "No Commercial Value" in the remarks section.
eSIM
Credit cards only.
It can only be used with eSIM-compatible smartphones.Dial "*#06#" from your smartphone, and if an EID code is displayed, it is an eSIM-compatible smartphone.However, please check before purchasing as some regions or device models may not be supported.
Scan the QR code sent to you or enter the activation code from your smartphone's settings screen.
No advance reservation is required.You can order on the same day.
The QR code is issued immediately after your order is completed.You can access it through the email registered at the time of application, or via My Page.
Both SIM card and eSIM are pre-activated.Just insert or scan the QR code and follow setup instructions — usually completed within 5 minutes.
Yes.Your QR code is issued upon order completion and ready to activate anytime.After arriving in Japan, simply scan the QR code on your start date and complete the setup to start using it right away.
Our service covers all of Japan — from Hokkaido to Okinawa, including major cities, tourist destinations, rural areas, Shinkansen (bullet trains), and most subway lines.Please note that signal may be weak in some mountainous areas, remote islands, or tunnels.*The service cannot be used outside Japan.
Our eSIM provides high-speed mobile data with speeds up to 5 Gbps under normal conditions.You can comfortably stream YouTube videos, navigate with Google Maps, and use SNS apps like Instagram, LINE, and WhatsApp.*Actual speeds may vary depending on location and signal conditions.
Cancellation is not possible as the QR code is issued at the time of application.
Voice calling is not supported.
Please apply for a new eSIM plan of your choice.
No, this is a data-only eSIM, so SMS messaging is not available.Please use internet-based messaging apps such as WhatsApp, LINE, or Telegram.*Please note that you cannot receive SMS-based authentication codes (2FA).
Each plan has a daily high-speed data allowance.Even on unlimited plans, once the daily allowance is exceeded, your speed is limited to a maximum of 5 Mbps.The allowance is more than enough for normal web browsing, maps, SNS, and messaging apps.
No, they are included in the plan fee.
No, you don't.You can use it with just the TRAVELIST eSIM contract.
QR code reissue or reinstallation is not possible.Please contact customer support.
SIM Card
Credit cards only.
It can be used if your smartphone is SIM-unlocked.Please confirm in advance that your smartphone is SIM-unlocked.
Please contact the store where you purchased it or your service provider to check the SIM lock status.
Our SIM cards are compatible with most unlocked smartphones.Please make sure your device supports 4G/LTE bands used in Japan (Band 1, 3, 19).
Choose from a range of plans combining data capacity with rental period:
- 20GB / 6 Days Plan
- 30GB / 8 Days Plan
- 40GB / 11 Days Plan
- 50GB / 16 Days Plan
- 50GB / 31 Days Plan
- 100GB / 31 Days Plan
- 90GB / 61 Days Plan
- 135GB / 91 Days Plan
Download speeds up to 300Mbps and upload speeds up to 50Mbps.You can comfortably stream YouTube videos, navigate with Google Maps, and use SNS apps like Instagram, LINE, and WhatsApp.*Actual speeds may vary depending on location and signal conditions.
Our SIM runs on NTT DOCOMO's 4G LTE network across Japan — from Hokkaido to Okinawa, including major cities, tourist destinations, rural areas, Shinkansen (bullet trains), and most subway lines.Please note that signal may be weak in some mountainous areas, remote islands, or tunnels.*The SIM cannot be used outside Japan.
No, these are data-only SIM cards.Voice calling and SMS are not supported.You can use apps like WhatsApp, LINE, or Skype for calling over the internet.*Please note that you cannot receive SMS-based authentication codes (2FA).
You can pick up at the airport counter selected during application or have it delivered to your specified address.Airport counter list available here
Business hours vary by airport and terminal.Please check the latest hours for each counter on the page below.If your flight arrives outside business hours, please choose hotel delivery in advance.See airport counter list and business hours
Pickup is available at major airports across Japan.Please check the page below for the list of supported airports, terminals, and detailed counter locations.See supported airports and terminals
We're sorry, but convenience store pickup is not currently available.Please choose airport counter pickup or delivery to your accommodation or specified address.
Yes.Just insert the SIM card into your smartphone and start using it right away — no advance setup or complex steps required.*Even if you insert the SIM before arriving in Japan, data connection only works within Japan.
The reservation deadline is 23:59, 4 days before the pickup date.
Cancellations and refunds are possible up to 4 days before the pickup date.From 3 days before pickup, 100% of the booking amount will be charged.
No, they are included in the plan fee.
No, you don't.You can use it with just the TRAVELIST SIM contract.
It can only be used within Japan.
SIM cards are disposable, so no return is required.
